Free Shipping

Free standard shipping for all orders above $US80 to United States, Canada, Australia, Hong Kong, Macau, Taiwan, Singapore and Malaysia*.

We are also offering free express shipping for all orders above $US120 to United States, Canada, Australia, United Kingdom, New Zealand, Singapore, Hong Kong, Singapore, Malaysia, Macau, Thailand, Japan, South Korea, and Mexico.

Track My Express Order

You can track your order with express shipping using the tracking number provided in our shipment confirmation email (eg. 912345677).

    Shipping Destinations

    We ship to all countries worldwide except for North Korea and Russia.

    1. Delivery for North America, South America, Europe Regions

    Destination Delivery Time
    Express UPS: 3-5 Business Days
    Standard UPS Innovations Mail: 9-12 Business Days
    Express UPS: 3-5 Business Days
    Standard Canada Post: 11-13 Business Days
    Australia/New Zealand
    Express Aramex: 2-5 Business Days
    Standard Australia Post: 9-12 Business Days
    United Kingdom
    Express UPS: 3-5 Business Days


    2. Delivery for Asia Regions
    Destination Delivery Time
    Hong Kong/Macau
    SF Express: 1-3 Business Days
    SF Express: 2-5 Business Days
    **EZ Way App required
    Express Aramex: 2-5 Business Days
    Standard Postal: 8-11 Business Days
    Japan/South Korea
    Express Fedex: 3-5 Business Days
    Standard Postal: 8-11 Business Days


    **According to Taiwan Customs, recipients of overseas parcels shipped to Taiwan must undergo a real-name authentication. To ensure a faster and smoother customs clearance process, we recommend customers to download the official 'EZ WAY' mobile application and provide a full Chinese name as the recipient during registration. Read the step by step manual here. Personal recipients will be asked to provide their tax number (identification number) upon delivery. For more information, please visit the Taiwan Customs website.

    Custom and Import Duties

    • Sachelle Collective is not liable for any unforeseen charges, changes, or delays caused by strict custom policies and unexpected package inspections.
    • Duties and taxes are charges imposed by the customs authorities of your country on imported goods.
    • These charges are determined by customs officials based on factors such as the declared value, country of origin, and product category.
    • Customs duties are calculated as a percentage of the declared value, while taxes are based on the value of the goods plus shipping cost.
    • It is the buyer's responsibility to be aware of and comply with customs regulations and any associated fees.
    • Customs authorities may require payment of duties and taxes before releasing the package for delivery.
    • Please note that these charges are separate from the product price and shipping cost.
    • If the buyer or recipient refuses to pay the charges and abandons the delivery, Sachelle Collective reserves the right to deduct the corresponding fee from any refund due.

    For specific information on applicable duties and taxes, we recommend contacting your local customs office or tax authority. Shall you have any questions or concerns, please contact our support team

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