FAQ

We accept Visa, Mastercard, and American Express credit cards. Customers may also use accelerated checkout methods such as Paypal and Shopify Pay on our website. Full payments will be made as soon as you have placed your order. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards.

Only one promo code can be used on each order. If you have more than one promo code, please use the most applicable one.

Our team works immediately after an order has been placed in order to delivery the purchases to our customers quickly. Due to this, we are unable to cancel or change your order after it has been placed. If you have any questions, please drop us an email at hello@sachellecollective.com

Unfortunately, once an order has been placed, you will not be able to add items to that order. Just simply place a new order if you would like to add items.

We usually ship orders within a week after processing your order. You will receive a confirmation email from us once your order has been shipped. Please note that the email may be located in your spam/junk folder if you are ordering from us for the first time.

You can track your order at here or pop us an email at hello@sachellecollective.com

Shipping time depends on the destination of the order. Please refer to the shipping page here.

Yes, we ship internationally! For further details on locations, please click here. Please note that any customs duties or taxes that may incur as deemed by your country's legal regulations shall be paid by the customer. We advise that you check this with your local authorities before placing an order.

All items marked final sale or purchased at a discount of over 50% or greater are non-refundable or exchangeable.

If you choose the gift wrapping option, we will package your purchases in our signature Sachelle Collective box and pouch. If you need each purchase to be individually packaged, please write it down in the special instructions box upon your checkout. We love our planet so we try to limit the amount of packaging per order.

If you have received a faulty or incorrect item, please kindly drop an email to hello@sachellecollective.com and a member of our team will help you out.

Please refer to the Jewelry Care page here.

If you forgot your password, simply click 'forgot my password' at the login page. We will send you an email for you to change and update a new password.

We take privacy matters very seriously. All personal data will be kept private and confidential and will never be shared without your authorisation.

Currently, we are only available online on our website. We hope to bring our products closer to you one day!

If you have any other questions, please drop us an email at hello@sachellecollective.com.

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