We accept Visa, Mastercard, and American Express credit cards. Customers may also use accelerated checkout methods such as Paypal and Shopify Pay on our website. Full payments will be made as soon as you have placed your order. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards.
FAQ
For products marked “Pre-sale”, it means the item is not currently in stock and will require a longer time to ship. The estimated shipping time will be listed in the description on the product page.
For products marked “Made to Order”, it means the item is manufactured from scratch at our workshop once your order has been placed. Custom-made items generally require a production time of 3-4 weeks.
For products marked “Custom”, it means the item is fully customisable depending on what you’d like! If you have any ideas outside of our given options, simply drop us an email at hello@sachellecollective.com and our in-house designer can tailor the piece to your liking.
Only one promo code can be used on each order. If you have more than one promo code, please use the most applicable one.
Yes! Feel free to email us at hello@sachellecollective.com within 2 hours after placing your order and our team will assist you. Please note that our team works to process and deliver the purchases as soon as possible after an order has been placed. Due to this, we cannot guarantee any cancellations or edits to your orders after the 2-hour period.
We usually ship orders within 3-5 business days after an order has been placed. Once your parcel has been shipped out, you will receive a confirmation email with the tracking number. Please note that the email may be located in your spam/junk folder if this is the first time you’ve shopped with us.
Shipping time depends on the destination of the order. Please refer to the shipping page here.
Yes, we ship internationally! For further details on locations, please click here. Please note that any customs duties or taxes that may incur as deemed by your country's legal regulations shall be paid by the customer. We advise that you check this with your local authorities before placing an order.
All items marked final sale or purchased at a discount of over 50% or greater are non-refundable or exchangeable.
We do! If you choose the gift wrapping option, we will package your purchases in our signature Sachelle Collective box and pouch. We also have a notes section for those who’d like to write personal gift notes. All gift notes are complementary and will be hand written by our team. If you prefer individual packaging for each item, please let us know in the instructions box upon checkout. We are committed to being an eco-friendly brand, so we try to minimize the amount of packaging per order.
If you have received a faulty or incorrect item, please kindly drop an email to hello@sachellecollective.com and a member of our team will help you out.
Please refer to the Jewelry Care page here.
If you forgot your password, simply click 'forgot my password' at the login page. We will send you an email for you to change and update a new password.
We take privacy matters very seriously. All personal data will be kept private and confidential and will never be shared without your authorisation.
Currently, we are only available online on our website. We hope to bring our products closer to you one day!
If you have any other questions, please drop us an email at hello@sachellecollective.com.