Return Policy

We understand if you are not satisfied with your order. We offer refunds or exchanges 14 days from the purchase date for domestic orders and 30 days for international orders. Due to hygienic reasons, we are unable to accept exchanges or returns for earrings. Returns must be unworn and in their original condition and packaging. Sachelle Collective reserves the right to refuse a return in satisfactory conditions. Returns that are lost in transit/receive in poor conditions will not be accepted and the responsibility will be held by the customer. Please note that the original shipping fee is non-refundable.

What if I have received a defect or faulty items? 

Please email our team at hello@sachellecollective.com to initiate the replacement process. We sincerely apologise for any dissatisfaction and inconvenience caused.

What are the shipping rates in relation to returns? 

All shipping fees associated with returns and exchanges will be responsible by the customer with the exception of incorrect/faulty items.

Please note that all final sale items are non-refundable.